INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How do I update the plugin or theme?

How do I upgrade a plugin?

  • Download the latest zip file for your plugin.
  • Log into your WordPress site.
  • Go to Plugins > Add New.
  • Click the “Upload Plugin” button at the top of the page.
  • Select the zip file with the new plugin version to install.
  • Click the “Install Now” button.

How do I upgrade a theme?

  • Download the latest zip file for your theme.
  • Log into your WordPress site.
  • Go to Appearance > Themes.
  • Click the “Add New” button at the top of the page.
  • Click the “Upload Theme” button at the top of the page.
  • Select the zip file with the new theme version to install.
  • Click the “Install Now” button.

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How to fix “style.css missing” error while uploading themes?

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This is because the theme download package on ThemeForest includes additional files to the theme such as the documentation, license etc.

To solve this simply unzip the theme package you downloaded from WPDiscountShop and upload the themename.zip file which is included (with the file being the name of the theme).

I have an active membership but can't download the files

If you have an active membership, you’ll need to log in in order for the system to recognize you. After logging in you’ll be able to download your products for free.

I want to request for an update for a product

 Use the Report button on the product page. We respond more quickly to that and update the file asap.

I want to get a refund

We have a 14-day refund policy. Money-back guarantee if a plugin or theme is not working without a license key. Before contacting us, please read our refund policy here.

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