We consider a refund within 14 days of purchase on a case-by-case basis and do not offer unconditional refunds. Due to the increase of fraud in the industry (purchasing a product and then requesting a refund to get the product for free), we only grant refunds in certain specific cases.

The products we provide are digital downloads, and we cannot limit their usage after download. Therefore, a refund will only be considered within 14 days after the purchase date.

If 14 days have passed since your purchase, we can’t offer you a refund.

The refund WILL be granted if:

  • The product was completely unusable or the product has license restrictions that make the product unusable and our support team could not help you.
  • You have contacted the support service, but have not received support in accordance with the Support Policy.

Need help?

Contact us for questions related to refunds.